Shipping & Subscriptions

Shipping

Where we ship

We send Pipin granola Australia-wide from our kitchen in the Northern Rivers, NSW.

How we ship

All orders go out with Australia Post Parcel Post. Every bag is baked in small batches, packed by hand and posted in a box (with a little note from us).

When your order ships

We bake fresh and post most days, so your order will usually leave us within 1-2 business days. Once it’s on its way, you’ll get an email with your tracking number.

Delivery times

Australia Post Parcel Post usually takes 2–6 business days to metro areas, and a little longer to regional and remote areas. Delivery times are set by Australia Post and can stretch around public holidays and busy periods like Christmas.

Shipping costs

Shipping is calculated at checkout based on how many bags you order. Shipping is free on orders of 7 bags or more.

Freshness

Our granola is best enjoyed within 4 months of baking. Once opened, keep it in an airtight container somewhere cool and dry.

Subscriptions

Never run out of granola. Subscribe, and we’ll bake and send your granola every month, with 10% off every order as a thank you.

How it works

  • Choose how many bags you’d like, select the monthly subscription on the product page, and check out as normal.
  • You’ll be charged automatically each month, and your bags will be posted fresh from our next bake.
  • Your 10% discount applies to every order for as long as you’re subscribed. Subscribe to 7 bags or more and shipping is free too.

How to pause or manage your subscription

Need to take a break? Sign in to your Pipin account using the email address you used at checkout. If prompted, enter the six-digit code emailed to you. No password is needed.

  1. Open Subscriptions in your account.
  2. Select the subscription you want to manage.
  3. Choose Pause subscription and confirm to stop future recurring orders until you're ready to resume. You can also skip your next order or choose Cancel subscription and confirm.

Pausing lets you resume your subscription later. Cancelling cannot be undone; you'll need to place a new subscription order if you want to restart.

Manage my subscription

Can't access your account or email? Contact us and we'll help you pause or cancel your subscription.

Managing your subscription

Log in to your account on our website any time to change how many bags you get, skip a delivery, pause, update your address or payment details, or cancel. There are no lock-in contracts. Please make any changes before your next billing date so they apply to that month’s order. You can see your next billing date in your account.

Questions?

Email us at hello@pipin.au, and we’ll get back to you as soon as we can.